Cancellation Policy

Cancellation by the Client

Any cancellation must be made in writing to us. You shall be responsible for all expenses incurred by us in respect of making the booking and canceling the same and for all payments which the Travel Services may lawfully require by reasons of the cancellation. We will repay to you any monies held by us in excess of the non-refundable deposit after deducting the cancellation fees (as defined below), any other expenses and payments and in any event shall not be required to make repayments until we have received payments from the Travel Services of such monies as may be due to you following such cancellation. We reserve the right to impose a cancellation fee (“The Cancellation Fees”) based on the time of notice given by you as follows:

Notice Period	Cancellation Fee
30 or more days before departure	25% of tour price
15–29 days before departure	50% of tour price
0–14 days before departure	100% of tour price (no refund)

Cancellation by Jacqtours

Jacqtours reserves the right to cancel any tour due to circumstances beyond our control, including but not limited to political unrest, natural disasters, terrorism, government travel advisories, or insufficient enrolment.

In the event of a Jacqtours-initiated cancellation, you will be offered the choice to:

• Transfer your payment to an alternative departure or tour
• Receive a full refund of all monies paid to Jacqtours

Jacqtours is not responsible for any non-recoverable expenses incurred by the client, including but not limited to airfares, visa fees, or travel insurance premiums.

Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance at the time of booking. Your policy should cover trip cancellation, curtailment, medical expenses, evacuation, baggage loss, and — importantly — cycling activities. Without adequate cover, you may bear the full cost of any cancellation fees.

Questions?